Quick answers about products, fit, ordering, shipping, account access and care.
Products & Fit
How do I choose the right wig?
Start with the texture, length, color and construction listed on the product page. If you are unsure about fit, use the Wig Size Guide and contact us before ordering.
Are the product photos exact?
Photos are intended to represent the style and color as accurately as possible. Hair texture, lighting, screen settings and normal variation can affect appearance.
Can human hair wigs be styled?
Many human hair units can be restyled, but always follow the product-specific details and use appropriate heat protection when heat is suitable for that unit.
Orders & Shipping
Where does Desina Hair currently ship?
The store is currently set up for United States shipping. Available methods and costs are shown during checkout according to the active shipping configuration.
How can I track my order?
Use the Track Your Order page with your order number and billing email, or sign in to My Account to review your order history.
When is an order confirmed?
An order is confirmed after checkout has been completed and payment has been authorized. You will receive the store's order confirmation at the email used during checkout.
Returns & Support
What is the return policy?
Please review the Shipping & Returns page before purchasing. The final return timeframe should follow the policy shown on the website at the time of your order.
How do I contact support?
Use the Contact page and include your order number when the question is related to an existing purchase.
Where can I find wig care instructions?
The Wig Care Guide explains a general routine for detangling, washing, conditioning, drying, styling and storing human hair units.
